NHTSA ODI · 398,146 deduplicated matched complaint incidentsSnapshot through 2026-07-192010 Ford Fusion · complaint-signal index 9.9 / 102012 Ford Focus · complaint-signal index 9.9 / 102007 Toyota Camry · complaint-signal index 9.9 / 10Methodology · open and versionedPublished indexes show sample size and 95% interval
NHTSA ODI · 398,146 deduplicated matched complaint incidentsSnapshot through 2026-07-192010 Ford Fusion · complaint-signal index 9.9 / 102012 Ford Focus · complaint-signal index 9.9 / 102007 Toyota Camry · complaint-signal index 9.9 / 10Methodology · open and versionedPublished indexes show sample size and 95% interval
Federal complaint record · Ford Escape · model year 2020
2020 Ford Escape
Owners submitted 1,554 federal complaint reports about this model year, placing it at the 96th percentile for complaint intensity within its 2018 to 2022 compact suv cohort. The largest reported component group is structure. Sample sizes and limitations are shown below.
Structure · 33% · group n = 673Other · 15% · group n = 303Powertrain · 11% · group n = 228Fuel system · 9% · group n = 184Electrical · 7% · group n = 152
1,554
Complaint records on file
44,000
Median mileage at the reported problem · 379 complaints reported mileage
33%
Of classified component reports name structure · group n = 673
96th
Complaint-intensity percentile in a cohort of 40 model years
The line compares submitted complaints per 1,000 estimated vehicle-years, not failures per 1,000 cars. Vehicle-years use compiled US sales, a 0.25 prior-calendar-year plus 0.75 current-calendar-year model-year allocation, and the shipped survival curve. Rates appear only where estimated vehicles in operation are at least 5,000.
Reports describe harsh shifting, slipping, or shuddering
Cluster 2 of 32020 Ford Escape
Fire or smoke · 60 reports
Reports describe smoke, burning smells, or fire
Cluster 3 of 32020 Ford Escape
Cluster summaries paraphrase recurring symptoms reported to NHTSA. They are aggregate descriptions, not individual verbatim reports.
Records through 2026-07-19Published 2026-08-02 · Updated 2026-07-19
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NHTSA consumer complaint records can reveal recurring patterns across published model years. MotorCensus summarizes those records as one complaint-signal index, with a 95% interval and sample size, updated with each data snapshot.