NHTSA ODI · 398,146 deduplicated matched complaint incidentsSnapshot through 2026-07-192010 Ford Fusion · complaint-signal index 9.9 / 102012 Ford Focus · complaint-signal index 9.9 / 102007 Toyota Camry · complaint-signal index 9.9 / 10Methodology · open and versionedPublished indexes show sample size and 95% interval
NHTSA ODI · 398,146 deduplicated matched complaint incidentsSnapshot through 2026-07-192010 Ford Fusion · complaint-signal index 9.9 / 102012 Ford Focus · complaint-signal index 9.9 / 102007 Toyota Camry · complaint-signal index 9.9 / 10Methodology · open and versionedPublished indexes show sample size and 95% interval
Federal complaint record · Ford Explorer · model year 2020
2020 Ford Explorer
Owners submitted 1,163 federal complaint reports about this model year, placing it at the 99th percentile for complaint intensity within its 2018 to 2022 midsize suv cohort. The largest reported component group is powertrain. Sample sizes and limitations are shown below.
Powertrain · 28% · group n = 457Driver assistance · 13% · group n = 215Other · 12% · group n = 200Electrical · 11% · group n = 182Engine · 8% · group n = 133
1,163
Complaint records on file
20,000
Median mileage at the reported problem · 393 complaints reported mileage
28%
Of classified component reports name powertrain · group n = 457
99th
Complaint-intensity percentile in a cohort of 39 model years
The line compares submitted complaints per 1,000 estimated vehicle-years, not failures per 1,000 cars. Vehicle-years use compiled US sales, a 0.25 prior-calendar-year plus 0.75 current-calendar-year model-year allocation, and the shipped survival curve. Rates appear only where estimated vehicles in operation are at least 5,000.
Reports describe harsh shifting, slipping, or shuddering
Cluster 1 of 32020 Ford Explorer
Brake performance · 101 reports
Reports describe braking performance concerns
Cluster 2 of 32020 Ford Explorer
Warning indicators · 77 reports
Reports describe warning lights before service
Cluster 3 of 32020 Ford Explorer
Cluster summaries paraphrase recurring symptoms reported to NHTSA. They are aggregate descriptions, not individual verbatim reports.
Records through 2026-07-19Published 2026-08-02 · Updated 2026-07-19
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NHTSA consumer complaint records can reveal recurring patterns across published model years. MotorCensus summarizes those records as one complaint-signal index, with a 95% interval and sample size, updated with each data snapshot.